Frequently Asked Translation Questions

FAQsFrequently Asked Translation and Interpretation Questions

What We Do

Q:What services do you provide?
A:We are a comprehensive linguistic solution provider.
Project Consulting: We can assist you with major research projects with real-time support, multilingual components, and/or just an after-the-fact translation.

Translation: We can translate documents, website content, PowerPoints, and anything else with recognizable text.

Interpretation: We provide consecutive or simultaneous interpretations that can be conducted both on-site or remotely via web-conference or tele-conference.

Transcription: We can do simple meeting/audio transcription or we can combine transcription + translation according to your needs.
Q:What are the languages you provide translation and interpretation services for?
A:The 10 languages that we provide translation and interpretation services to and from English are:
- Spanish (Latin America, Spain)
- French (France, Canada)
- German
- Japanese
- Chinese (Simplified, Traditional, Mandarin, Cantonese)
- Korean
- Arabic
- Russian
- Portuguese (Brazil, Portugal)
- Italian
- Thai
Q:What are the types of business categories you provide translation and interpretation services for?
A:Please click here to see details.
Q:What types of documents does your company translate?
A:Please find a small example of the range of our service offering below:
- Patents
- Contracts
- Material Safety Data Sheets (MSDS)
- Internal Company Policies
- Emails
- Witness Testimonials and Court Documents
- Heavy Machinery Instruction Manuals
- Research Publications
- Full-length Novels
- PowerPoint Presentations
Q:What types of translation and interpretation services does your company offer?
A:Please click here to see details

How We Do It

Q:How do you determine how much your services will cost?
A:While most of the services generally adhere to a standardized cost table for each language pair, the project cost is determined based on the customer requirements. Please click here to go straight to the Quote form so that we can find a solution for you.
Q:What is your confidentiality policy?
A:Confidentiality is a priority for all customers and we ensure that your documents will be handled and distributed in a safe manner over a 128-bit encrypted server (Box.com). In addition, all of our translators have signed NDA agreements.

Quality Control

Q:How do you ensure that the translation will be authentic and incorporate the nuances associated with a particular language?
A:This can be largely broken down into two categories: sector experience and native language skills. Every project is assigned only with translators who have the necessary sector experience and whose native language is the target language. This is one area we feel that distinguishes Wordkey from other agencies that generally seek out bids in the market place.
Q:How experienced are your translators and interpreters?
A:All translators are tested and periodically quality reviewed. The quality process is designed so that all sub-standard translations will be caught and resolved prior to reaching the client. We don’t take guesses when it comes to providing quality translation, so that we can provide you with a streamlined package that comes with complete peace of mind.
Q:Once you have finished translating a document, do you have it proofread?
A:Yes, proofreading comes as a standard component in every translation package to ensure that all customer experiences are consistently satisfactory.

Administrative

Q:If I’m interested in having Word Key provide me with a quote for translation or interpretation services, what should I do?
A:Just click here!
Q:How can I pay for your translation and interpretation services?
A:We accept bank transfer, ACH, visa, mastercard, and checks.

The Process

Q:How long does a translation typically take?
A:Typically, 5,000 words or less will have a 48-hour turn around time. However, we understand that you have tight deadlines, so we request that you specify the desired deadline for all deliverables and we will ensure that the targets are met.
Q:How can I check the status of my translation project?
A: Our project managers will be more than happy to provide you with updates and even batch-based deliveries upon request.
Q:How will I know when my translation project is complete?
A:3. The project manager assisting with your project will inform you immediately after the project has reached completion.